Privacy Policy
Undefined terms in this Privacy Policy have the same meaning as in our Terms of Service (“Terms”). The information we collect is necessary to operate Loka.my effectively and deliver the services requested. Please read this policy carefully to understand how we collect, use, and protect your data.
1. Personal Information We Collect
We collect personal information when you use Loka.my. Without this data, we may not be able to provide all requested services. This includes:
1.1 Contact Information, Account, and Profile Information — such as your name, phone number, postal address, email, and profile photo. Specific data collected may vary depending on the features you use.
1.2 Identity Verification and Payment Information — including government-issued ID images (where permitted), ID number, and bank/payment account info. If you’re not a Loka user, but your payment information is used, we may receive that data as well.
1.3 Information About Others — such as payment details belonging to others or co-travelers. By providing this, you confirm you have their permission and that they are aware of this Privacy Policy.
1.4 Additional Profile Information — such as gender, preferred language, city, and bio. This data may be visible publicly depending on your privacy settings.
1.5 Other Information — including form responses, survey participation, customer support interactions, promotional activities, and forum posts. Health information may also be included if shared voluntarily.
1.6 Geo-location Information — either precise or approximate, based on your device settings (e.g., GPS, IP address). This may be collected even when the app isn’t actively being used, depending on your permissions.
1.7 Log Data and Device Information — such as your interactions on the platform, IP address, device type, crash data, cookie data, access timestamps, and referring pages.
1.8 Payment Transaction Information — including payment method, date and time, billing postcode, email address, and related transaction metadata.
1.9 Third-Party Services — if you connect with services like Google, Facebook, Stripe, or WhatsApp, we may receive data from those services as per your permissions and privacy settings.
1.10 Cookies and Similar Technologies — we use cookies and related tools to enhance user experience, understand user behavior, and serve personalized content.